Some of our top tips for the ultimate experience at our show:
- Look into the coach packages for easy transport to and from the show
- Upgrade your ticket to boost your experience and top off your day
- Come down to the shopping village to not just shop, but see the top riders warm up for the class too.
- Make sure you leave in plenty of time to get to the M&S Bank Arena. Visit our travel page for more information by clicking here.
In the event of a fire, follow the directions of the M&S Bank Arena Venue Stewards and leave the building by the nearest available emergency exit. If you discover a fire: Inform the nearest available M&S Bank Arena Venue steward or a Show Official if one is closer to you.
The Liverpool M&S Bank Arena operates a full Event Safety Management system; Public address announcements will be made, and the emergency services will be notified. The Venue Safety Officer, who manages the Event Safety Stewards, will coordinate and evaluate the situation in the case of fire. The Venue Safety Officer will ensure the Fire Brigade is notified.
Health & Safety
The organisers of the TheraPlate UK Liverpool International Horse Show welcome you to this event at the Liverpool M&S Bank Arena. In order to make this a safe and fun event for everyone, we ask you to take reasonable care of your own and other people’s health and safety. If you see anything you think might be a risk to your health and safety and to that of others, please report it to a member of the Show Team or Event Safety Steward.
Some frequently asked questions with answers about the TheraPlate UK Liverpool International Horse Show:
Q: How do I get tickets?
A: Simple, click here.
Should you experience any issues, don’t hesitate to contact the arena on their ticket hotline on 0344 8000 509.
Q: When should I arrive for the event?
A: The show start time for each event will be printed on your ticket. Doors open 60 mins prior to start time. We advise customers to take their seats as close to the show opening time as they can, to ensure that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late. The shopping village opens every day at 9am. All ticket holders will have access to the shopping village, including the champagne bar, restaurants and Kid’s Zone, during opening hours.
Q: If I’m booking in a group, can I get a discount?
Q: Can I post my tickets for sale on third party websites?
A: Tickets are sold for private use and M&S Bank Arena monitor their sale and resale. If we have reason to believe tickets are being resold we may invalidate them and refuse entry to the event. M&S Bank Arena is a member of STAR (The Society of Ticket Agents and Retailers/Secure Tickets from Authorised Retailers) which identifies reputable ticket outlets. For further details click here.
Q: Can I cancel my tickets?
A: Once tickets have been purchased they are non-refundable. We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. Please read the terms and conditions on the back of your ticket for more details or contact the Box Office on 0344 8000 509.
Q: What should I do if I have lost my tickets?
A: The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0344 8000 509.
Q: Can I use electronic cigarettes in the M&S Bank Arena?
The use of electronic cigarettes is strictly prohibited.
Q: How can I book a ticket for a disabled visitor?
A: To make sure that the required ticket and seating is booked for you, please call the hotline 0344 335 0437.
Q: What are the like facilities for disabled visitors?
A: We have accessible seating bays at the venue for customers with disabilities and their assistants. Bays provide excellent views with no steps to climb to access them. Guide dogs can be accommodated in the bays. M&S Bank Arena aims to provide a safe and enjoyable experience for all its customers attending any event. Please call our Box Office team on 0344 335 0437 to discuss your specific access requirements.
Q: If I've bought evening tickets, when can I access the shopping village?
A: Access to the Shopping Village is open from 9am for all afternoon and evening guests. You can come and enjoy the shopping village as early as you would like, but the access to the main arena is limited to the performance you have tickets for.
Q: What other entertainment is there other than the equestrian sports?
A: We have lots of different types of entertainment on show at the TheraPlate UK Liverpool International Horse Show 2019, we have multiple acts and live music, including the LED Trial Bikes and Tron Girls Display, live music from The Kings and a brand new Horse & Acrobat display, Magnetism. Find out more here.
Q: How long are the performances?
A: The performances are scheduled to be four hours long with an interval. Find out more about the performances by checking out our daily schedule here.
Q: How do I find out the start lists and results?
A: If you want to find out any start lists and results for our classes, click the start lists and results link under competitors, or click here.
Q: What is on and when?
A: We have a packed schedule for everyone to enjoy, to see the full run down of our daily schedule, click here.
Q: What is the postcode to the M&S Bank arena?
A: For drop offs the postcode is: L3 4BX. The temporary Liverpool Waterfront Car Park is on site with other car parks very nearby. To find out more and see a detailed map, check out the M&S Bank Arena website by clicking here
Q: Where can I park?
A: There is the temporary Liverpool Waterfront Car Park on site at the M&S Bank Arena which is available on a first come first served basis, there are also the:
Q-Park Liverpool ONE car park, L1 8LT - 10 minute walk to the arena,
Q-Park John Lewis car park, L1 8LJ - 10 minute walk to the arena,
Q-Park Hanover Street car park, L1 5AQ - 13 minute walk to the arena.
Find out more at on the M&S Bank Arena website, by clicking here.
Q: Where can I eat at the show?
A: We have multiple food and drink options available for our visitors to the Theraplate UK Liverpool International Horse Show, to find out all about it, check out our Food and Drink page by clicking here.
Q: How do I compete at the show?
A: If you’re a rider who would like to compete at our show, please check out our schedules by clicking here. You can also contact our office by e-mailing email@example.com or call 01829 307676 for more details.
Q: Who is the official photographer?
A: 1st Class Images will be our official photographer at the TheraPlate UK Liverpool International Horse Show, check out their website by clicking here.
Q: How can I volunteer at the show?
Q: At what age do children need tickets?
A: Children under the age of three can go free on standard tickets if they are able to sit on a parents lap. All children under the age of 14 must be accompanied by an adult. For any queries contact the M&S Bank Arena by calling 0344 8000 509 or contact us at: firstname.lastname@example.org or call our office 01829 307676.
Q: Are pushchairs allowed in the Arena?
A: On arrival at the arena pushchairs can be left at the main desk on either the city side or riverside of the concourse level, where you will be given a numbered ticket so that you can collect your item at the end of the show.
Q: Is there an age restriction for unaccompanied children?
A: Children under the age of 14 are only permitted into the venue with an accompanying adult. Everyone attending an event, including babies, must have a ticket. Babies in arms do not require a ticket. Toddlers who require their own seat require a child’s ticket.
Q: How can I upgrade my ticket?
A: To upgrade your ticket, you can simply do so at the checkout to add it onto your ticket, or add it on afterwards by buying online, simply follow the link on our upgrades page here.
Q: What security is in place at the M&S Bank Arena?
A: The M&S Bank Arena take control of the security of their venue while our event is on and they are extremely vigilante. Bag checks are carried out, and sniffer dogs can be seen in and around the venue on an event as well as detector wands may be used. To find out more on the M&S Bank Arena here.
Please be aware of the M&S Bank Arena Ticketing Terms and conditions of entry, Bolesworth Events can accept no responsibility for breach of these or any applicable venue terms and conditions.
For more information go to the M&S Bank Arena's wesbite by clicking the link below: